Simplified business processes across Maersk’s digital platforms, improving operational efficiency and customer satisfaction.

Developed an Internal Portal for call centre staff to better manage customer shipments, enhancing service quality globally.

Standardised ways of working across projects and functions, ensuring consistency and efficiency in delivery.

Implemented optimisations to the My Maersk Line platform, improving usability and functionality for customers.

Introduced Behaviour-Driven Development (BDD) to align business requirements with technical implementation, focusing on rebuilding the call centre application for improved clarity and efficiency.

Delivered detailed, actionable requirements for the Online Booking System, enabling customers to easily book and track cargo shipments globally.

Facilitated development labs in India, ensuring developers had a clear understanding of requirements and solutions for seamless project delivery.

Co-founded the Digital University, fostering knowledge-sharing across Maersk through presentations from internal and external experts.

Delivered a streamlined Online Booking System, significantly improving the customer experience for cargo shipment bookings.

Successfully rebuilt the call centre application, aligning business and technical teams through the adoption of BDD.

Established a culture of continuous learning through the Digital University, promoting innovation and collaboration within Maersk.

Ensured high performance, security, and reliability for Maersk’s platforms by initiating and evolving Non-Functional Requirements (NFRs).

Managed the complexities of aligning global teams across time zones, ensuring consistent communication and understanding of requirements.

Overcame fragmented processes and workflows, standardising them to improve efficiency and delivery consistency.

Balanced competing priorities to deliver high-quality outcomes within tight timelines.

Navigated resistance to adopting new methodologies like BDD, achieving buy-in through demonstrated results and improved collaboration.