Delivered VOLT, a joint product offering broadband, TV, and data packages, enabling Virgin Media O2 to launch a competitive campaign against industry leaders.

Ensured seamless integration of Virgin Media and O2’s operations, uniting teams under a shared product vision.

Focused on user-centric design and continuous delivery improvements, aligning the product with customer needs and expectations.

Coordinated with marketing and operational teams to align product launches with a high-profile advertising campaign.

Led the final stages of VOLT delivery, ensuring successful launches that aligned with a nationwide marketing campaign.

Managed and developed a team of Scrum Masters, facilitating a Scrum of Scrums to align cross-functional teams with the Product Roadmap and Delivery Plan.

Identified team weaknesses through Health Checks, working collaboratively with discipline leads to address gaps and improve velocity.

Enhanced team culture by fostering open communication, encouraging innovation, and recognising contributions, driving improved outcomes and morale.

Delivered the final stages of VOLT to production, meeting tight deadlines and achieving alignment with the nationwide advertising launch.

Boosted team productivity and velocity through Health Checks, creating targeted action plans that addressed challenges and improved delivery performance.

Established a collaborative and accountable team culture, enhancing alignment and communication across teams.

Positioned Virgin Media O2 as a stronger competitor in the broadband and TV market with a polished, customer-centric product offering.

Navigated the complexities of merging two large organisations’ digital operations, aligning teams with varying practices and cultures.

Balanced the demands of high-pressure delivery timelines with maintaining quality and team morale.

Coordinated multiple stakeholders, ensuring alignment between delivery teams, marketing, and operational teams for a seamless launch.

Overcame initial team performance challenges, implementing processes to improve cohesion and accelerate delivery outcomes.